Thank you for putting your trust in MaineHealth Maine Medical Center (MHMMC). Whether you are a patient or visitor, we want your experience to be as pleasant as possible. Please review this page for answers to commonly asked questions. Once you arrive, care team members will be available to answer further questions and direct you to your destination. PLEASE NOTE: Weapons of any kind are prohibited from all MaineHealth facilities and locations.
Visitor Check-in
All MHMMC visitors must stop at a designated check-in point. All visitors over the age of 18 will be asked to present a photo ID. Talk to a care team member if you do not have photo ID. Visitors will be issued visitor badges to wear while at MHMMC. You may need to wait a few minutes due to this important safety measure. Thank you for your patience.
Visitor Hours and Masking Guidelines
Visiting hours and policies vary across our campuses and can change based on federal and state guidelines. Visitors are welcome during the visiting hours listed below. Any after-hour visitation requests will be coordinated through the unit charge/nurse leader. MaineHealth reserves the right to limit visitation due to operational, space or crowding concerns.
Portland Campus
Biddeford Campus
Sanford Campus (Behavioral Health Unit)
When visitors are allowed, children are usually welcome too. Please ask your nurse to confirm the visiting hours and policy in your unit. Masking is no longer required throughout our facilities except in certain cases; anyone can mask at their discretion and we will make masks available. The use of recording devices (video, photo, or audio) by any visitor is restricted to include only the patient and the patient’s family members or visitors. No recording of other persons, including care team members, is permitted without consent.
If visitors have a new or worsening sore throat, cough, shortness of breath or fever, or other symptoms of respiratory infection, they are asked to always wear a mask in the facility, including patient rooms, or to consider not visiting the hospital at this time. Masks will still be required in areas and circumstances where appropriate; standard and transmission-based precautions must be followed, including interactions with patients exhibiting respiratory infection symptoms.